All in-app purchases and lifetime licenses for GoCardHub are processed directly through the Apple App Store (for iOS devices) or the Google Play Store (for Android devices).
Because payment transactions, tax collections, and currency conversions are handled by Apple and Google in conjunction with RevenueCat entitlement integration, refund determinations and disbursements are governed by the respective store policies.
Payment Security: AutomateCore does not store, process, or have access to your credit card numbers, payment accounts, or billing addresses.
Apple manages all billing and refunds for purchases made on iOS. To request a refund from Apple:
Apple App Store Refund Procedure
- Navigate to Apple's official problem reporting portal: reportproblem.apple.com
- Sign in with the Apple Account (Apple ID) used to purchase GoCardHub.
- Under "I'd like to", choose "Request a refund".
- Select the reason for your refund request from the dropdown menu.
- Select the GoCardHub transaction and tap Submit.
Apple typically reviews refund requests within 48 hours and sends a status update directly to your Apple Account email.
Google manages all billing and refunds for purchases made on Android devices. To request a refund from Google Play:
Google Play Store Refund Procedure
- Open a web browser and visit Google Play order history: play.google.com/store/account/orderhistory
- Sign in with the Google Account used to make the purchase.
- Find the GoCardHub order you wish to refund.
- Select "Request a refund" or "Report a problem".
- Complete the form, describe the issue, and click Submit.
Google usually provides a refund decision within 1 to 4 business days.
If you purchased GoCardHub Pro or Team but paid features are not unlocked on your device, you likely do not need a refund—you just need to restore your entitlements!
- Open the GoCardHub Settings screen in the app.
- Tap "Restore Purchases".
- Ensure you are logged into your phone with the same Apple ID or Google Play account used to make the initial purchase.
- RevenueCat will verify your receipt and immediately activate your lifetime tier.
If you experience technical issues restoring your entitlement, or if you need assistance verifying your transaction receipt, our support team is here to assist you:
